Senior Client Success Manager
Organization: Blackbaud, Inc.
Salary Range:
Date Submitted: 9/17/2011
Job Description
The Senior Client Success Manager (SCSM) brings a wealth of marketing and fundraising expertise to a key segment of Blackbaud customers. The SCSM is responsible for bringing Blackbaud's best ideas, innovations, and capabilities to customers and driving greater business value.
· Establish and oversee the customer's experience after go-live, focusing on the bridge between implementation and ongoing support of best practices that continually drive incremental value and return on the customer's investment. · Serve as a customer advocate in driving industry best practices and the evolution of Blackbaud product and platform functionality integral to the customer's success. · Facilitate the development of a vertical industry community and a similar size community of like Blackbaud customers, routinely sharing best practices and leveraging lessons learned. · Ensure that all customers derive maximum value from their investment in Sphere. · Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment. · Possess a comprehensive understanding of the Blackbaud products, specifically our Friends asking Friends offering. · Understand customer requirements, level of adoption of the Blackbaud service and assess the risk in renewing the current contract. · Issue resolution; identification and development of plan to resolve product issues. · Derive and disseminate marketing and fundraising best practices that help drive customer adoption of Blackbaud services. · Serve as a marketing and communications coach and trusted advisor of mid to large sized Blackbaud customers. · Participate in field marketing events within region.
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Required Experience:
· Minimum of 8 years relevant work experience with at least 1 year experience in a management consulting firm preferred · Deep experience in one or more vertical industries within the Not For Profit community · Deep marketing and fundraising experience · Proven effectiveness at leading and facilitating change management · Proven experience in managing large, complex project implementations · Excellent written and oral communication skills · Possess strong presentation skills and credibility with C-level executives · Possess excellent verbal and written communication skills · BA/BS degree
To submit your resume for consideration, please click on the following link to apply: http://blackbaud.submit4jobs.com/index.cfm?fuseaction=75022.viewjobdetail&CID=75022&JID=116392&BUID=1876 |
Contact Information
Name: Kim Burger
Title: Sr. Recruiter
Organization: Blackbaud, Inc.
Address:
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Email: [email protected]
Phone:
Fax: